Job Details
Customer Service Advisor
Ayr, Scotland
£16,500 per annum, plus Staff Discount, 25 Days’ Holiday plus Bank Holidays
Our client is one of the UK’s most respected and best known brands – with a well deserved reputation for quality and innovation in the home improvements market sector built up over more than 40 years. An opportunity has now arisen for a Customer Service Advisor to join their team, which will be moving to exciting new premises at the beginning of October.
For this role our client is looking to recruit someone with strong communication skills, a great telephone manner, good organisational skills and a passion for exceptional Customer Service. The full time hours are worked on a rotational shift pattern, Monday to Friday, 8am-4pm, 9am-5pm and 10am-6pm.
As a Customer Service Advisor, you will be responsible for managing and controlling customer orders, from initial registration through to completion, whilst providing an outstanding service to customers. For the right person, this role may offer scope for progression in the Company.
Specifically, your duties will include:
- Responding to, and resolving customer enquiries, by telephone, fax, mail or email.
- Co-ordinating all service calls and liaising with engineers
- Registering purchase agreements and resolving registration queries with management
- Booking installation and service appointments and diary planning
- Ensuring customers are kept informed of order progressing if delays occur
- Administration relating to contracts
To be considered for this position, you must have:
- Customer Service experience
- Great communication skills
- Administration experience, including excellent letter writing skills
- Computer literacy
- An excellent telephone manner
To apply for the role of Customer Service Advisor, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Customer Service Advisor, Customer Service Administrator, Customer Support Administrator, Administration, Admin, Administrative, Administrator, Sales Administrator, Contract Administrator, Customer Services.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
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